Hello to all of our valued customers
As you are no doubt aware, there has been a great deal of disruption at the Port of Felixstowe recently following their introduction of a new computer system.
Here at Beckchoice, we have been working hard to minimise the effects of these problems so that you, our customers, don’t incur any more costs or suffer any more inconvenience than necessary and we now bring you the Port of Felixstowe’s latest update.
Since our last update on our new terminal operating system, good progress has been made on a number of key issues that were impacting vessel discharge rates and haulier turnaround times.
Although our discharge cycle is working at near pre-implementation productivity levels, we continue to experience issues in our load cycle, including both ship and train loading. This is affecting our overall productivity which resulted in a lower level of service being delivered to our customers with consequences further up the supply chain.
Last week we handled slightly more volume across our quay than the week before and it represents approximately 90% of the average weekly volume pre system implementation.
In the last week we handled more road vehicles than in the week before the new system went live though we recognise that average haulier turnaround times still need to improve. Import rail volumes loaded onto trains are below where we would want to be at 77% of the average weekly volume we handled pre system implementation.
Our focus and immediate priority now is on vessel and rail load cycles and yard efficiency.
Our specialist teams, supported by experts from our Hong Kong head office, are working on the remaining issues to ensure that productivity across all areas is optimised in a controlled and systematic manner.
The ongoing support of our customers during this difficult period has been greatly appreciated and we apologise to any port users who are continuing to experience delays and inconvenience. We are fully focused on rectifying this situation as soon as possible.
Please bear with us during this very difficult time but please don’t hesitate to bring any issues to the attention of our Management team so that we can work to resolve them ASAP on your behalf.
Thanks for your continuing support.”
Dear Customer, Please be advised that the Port of Felixstowe are currently experiencing operational delays. The implementation of a new operating system over the weekend has resulted in severe delays and cancellations across all areas of port operations, including rail, road and shipside container moves. We are maintaining close contact with the port and will provide further updates as we receive them. Our local operations and customer service teams are working together to inform individual customers of any impact to their cargo.
We apologies for any inconvenience but this is completely out of our control.
If you require any further information, please contact customer services by calling 01375 489840 Kind regards, Beckchoice Ltd
Read the press release here